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This or That? How to Choose the Right Chat Type for You

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Since companies are evolving to create a more dynamic virtual experience for their clients, it goes without saying that businesses must choose a powerful chat type to help them towards this goal. But, having a lot of different options can make it hard to decide on the best group chat platform that fits their needs.

 

So, we simplified everything you wish to know in a 5-minute read. RumbleTalk built everything you might need into 5 chat types. All of which can be easily integrated into your website, community, or event platform. Whether you are looking for a private or a social chat, a chat with or without an administrator, or a virtual room with limited access, RumbleTalk has prepared the perfect chat type for businesses of any size. Now, you can easily turn your prospects into clients by giving them a seamless online experience at the comfort of their homes.

 

Here are the 5 RumbleTalk chat types for your business.

 

Social Group Chat

This is a public chat built for open discussions and interactive communities. The Social Group Chat is an open chat room where anyone can freely enter the conversation. This is made for podcasts, community events, fan clubs, and business websites where you want your customers to be able to share their recommendations with other potential clients.

 

Private Chat

This is a virtual space where users can safely communicate with other participants, in a private, one-on-one conversation. The Private Chat is mainly used for networking since it removes the unwanted clutter that open group chats have. With this, anyone can start a private conversation with as many chat users as they want, as long as both of them are online. This is also the perfect chat type for dating sites. 

 

Moderated Chat 

A Moderated Chat is managed by an administrator, where that person can perform powerful functions such as screening inbound messages before it goes out to the public, banning or limiting problematic users, filtering profanity, changing the chat type, exporting transcripts, and so much more. Aside from that, your moderator can also mute everyone, all at once, using the admin mode. The Moderated Chat is useful for e events with big groups such as online classes, conferences, live streams, and webinars.

 

Members Only Chat

The Member’s Chat adds a sense of security in the chat room because only logged-in members will be able to enter the conversation. This is best used in closed private group chat discussions. Moreover, you can also add a log-in page, so, you can restrict access to your members only. 

 

Experts Chat 

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This is the perfect chat type if you want your own virtual meeting or consultation room, an ideal venue for professionals (such as lawyers, doctors, mentors, healthcare practitioners, and fitness gurus) to have a private, one-on-one conversation with a client. The Expert’s Chat is also useful when hosting virtual job fairs, where an HR professional can do a job interview with the candidates.

 

Here, the admin will be the only one that can start a conversation with any online user. Furthermore, he or she can also chat with as many users as they want, simultaneously.

 

Chat Type Features and Functions

All of the 5 chat types come with an array of well-crafted audience engagement tools you can use along the way. 

 

  • Question and Answer 
  • Multimedia Sharing 
  • Send audio and video messages
  • Chat customization with pre-made templates and CSS
  • InTEXT Service Keywords
  • Add a welcome message
  • RumbleTalk Pages minisite
  • Login SDK to automatically connect your website’s user base to the chat
  • Rest API for easy integration to any website, event, or platform
  • Chat QR code
  • Mention a user in the chat
  • Play YouTube videos directly in the chat
  • Copy-paste an image from anywhere, to your chat
  • Share your availability status

 

Plus, there are more tools to help you moderate the chat as the administrator:

  • Delete all messages at once 
  • Mute everyone in the chat
  • Collect real-time feedback through Polls
  • Export chat transcript
  • Disconnect/ban problematic users

 

Change your chat type anytime

RumbleTalk made it seamlessly easy for you to enjoy all of these chat types anytime you want. Once you’ve started your own chat in your RumbleTalk account, you can instantly change your chat type in the admin panel even when the chat is ongoing. This is perfect for when you need to switch from a group session to a private discussion.

 

The right chat type tailored to your business goals

 

Choosing the right chat type and optimizing the available tools can make interactions more fluid, and conversations more engaging. Create your own free chat now or upgrade to a customized plan that starts at 25$.

 

 

 

 

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