Norton Error 9012 series: All Possible codes and Ways to resolve

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Running Norton might not be the same as it used to because of the error issues it brings. But, there is no need to worry more because we are here with the most useful guide. Here, we will describe the most common error series 9012. So, let’s get into the guide and learn different types of errors and ways to resolve them. 


What Does Error Norton 9012 Indicate?

Well, all the errors that come under the 9012 series indicate issues within the Norton VPN and thus hinder the connecting procedure. All the errors come with the same error text that reads “An error is preventing the VPN from connecting”. But, you can have various error codes within this specific error such as:

  • Norton Error :9012, 87
  • Norton Error: 9012, 13819
  • Norton Error: 9012, 809

Now, we will first examine the causes and then get into the following troubleshooting to fix this issue. 


Factors Responsible for Norton 9012 Error Series

There are lots of factors that trigger the Norton 9012 error series. You can check out the pointers below to know them. 

  • System firewall arising issues. 
  • UDP ports such as 500 and 4500 are blocked. 
  • VPN traffic gets blocked
  • Base Filtering Engine is not running
  • Restriction of Internet Connection. 

All of these different causes can bring the Norton 9012 error series into the device. You must try out the best troubleshooting to eliminate these causes. Get into the steps below to do so: 


Fix Norton 9012 Error Series with these Solutions 

Here are lots of ways through which you can easily fix the issue. Get into the procedure ahead to learn about the procedure. 

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Solution 1: Start the Networking Services of VPN

  • The user needs to first hit the two tabs named Windows + R button. 
  • Now, under the open field of the run box, enter Services.msc. 
  • Hit the Enter button now. 
  • Move towards the Services window now. 
  • Also, double click on the tab named IKE and AuthIP IPsec Keying Modules service. 
  • You can hit the Start button if the service has not started. 
  • After that, choose OK. 
  • Do the same with the Base Filtering Engine service and start the same. 
  • Now, close the Servies window. 

Solution 2: Download Norton From Norton Account

  • First thing first, sign in to the account from
  • The user is asked to sign in if not signed in properly. 
  • Now, enter the essential email address and password. 
  • Make sure that you tap the Sign-in button. 
  • Consequently, head towards the Get Started window and choose Download Norton. 
  • Don’t forget to tap Agree & Download. 
  • The user is now required to access the Download display. For that, hit the Ctrl + J button if you are a Windows user and Command + Option + L if you are a Mac user.
  • Now, head towards the Continue button from another window named User Account Contol. 
  • Go through the instructions carefully and try to install and activate the Norton security application. 

Solution 3: Configure Norton Firewall Settings

  • Access the Norton device security product. 
  • Move towards the My Norton window. 
  • Choose the Device Security button. 
  • Hit Open thereafter. 
  • Now, move towards the Settings button from the Norton product window. 
  • Choose Firewall now. 
  • Consequently, move towards the General tab. 
  • Hit configure from the Network trust row.
  • The user is now required to modify the Trust Level to Full Trust if it is not set like that. 
  • Once done, choose Apply. 
  • Open the Firewall settings window and tap Traffic Rules. 
  • From there, choose Add. 
  • When the Add Rule window opens, go through the guidelines carefully and allow network traffic on UDP ports 4500 and 500. 
  • Once done, choose Apply. 
  • Moreover, hit OK. 
  • Choose the Device Security Settings window now. 
  • Make sure that you enable the Secure VPN. 
  • Now, you can end the procedure here. 

Solution 4: Uninstall Norton

  • Commence with accessing the Run window. 
  • Thereafter, enter appwiz.cpl.
  • Don’t forget to hit the Enter button. 
  • Go through the installed programs list and choose Norton 360. 
  • Make sure to select another tab named Remove or uninstall. 
  • The user now needs to choose Please remove all user data. 
  • From the Subscription Period Warning window, hit the Next button. 
  • Proceed ahead by choosing another tab titled restart now. 
  • Restart the system to remove the software from your device. 

Also compare norton 360 deluxe vs premium to get the best idea of the wide variety of Norton services.


Final Word!

With the following solutions, you will get resolved all the Norton errors that come under the 9012 series. We hope that the article above has resolved all your queries related to the different troubleshooting and causes. However, if there is anything that you want to ask from us then don’t forget to do the same by accessing the comment section. We at this platform keep on sharing information related to Norton and its products to provide you the updated content. Make sure to hit the bell icon to always get notifications of different posts.

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