British lady arrives at airport to search out out her flight was canceled 5 months earlier

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A girl has revealed her horror expertise after she turned as much as the airport solely to search out out her flight had been canceled 5 months earlier.

The British lady who goes by the deal with ‘Paris Hilton’ on TikTok defined in a sequence of viral clips she booked a vacation bundle by means of UK-based on-line journey agent On The Seaside in October final 12 months.

It value over of $3,000 and included flights, lodging and transfers.

She and her associate have been scheduled to fly out from Bristol Airport at 6am on Could 4 to Thessaloniki, Greece on price range airline Jet2.

“All was high-quality up till the day earlier than the vacation,” she mentioned in a viral clip.

“We booked a lodge for the night time at Bristol as we have been flying at 6am the next morning and [the airport] is about two hours from us.”

TikTok @parishilton49
A British lady’s journey was ruined when she discovered her flight had been canceled 5 months prior when she arrived on the airport.
TikTok / @parishilton49

“We arrived on the lodge at 9 pm the night time earlier than and determined to test in on-line,” she mentioned.

After struggling to search out the flight quantity on-line, the girl and her associate determined to go to the airport the place she defined the scenario to a Jet2 staffer.

Nevertheless, she was advised it “doesn’t exist”.

“[The woman] mentioned they don’t fly to Thessaloniki and there’s no flight tomorrow at 6 am. I’m such a nervous flyer as it’s, I completely hate it, so to listen to this gave me the largest anxiousness of my life.”

Paris mentioned the staffer advised her the flight was canceled again in December, 5 months earlier than they have been attributable to fly out.

Travel receipts
The girl mentioned that the journey company initially solely provided to reimburse a few of her prices.
TikTok / @parishilton49

“We weren’t advised about any of this. We even obtained an e-mail to fill in a kind for our flight two days earlier than,” she claimed.

She additionally referred to as the Thessaloniki lodge to triple-check it was nonetheless booked and fortunately she was advised they have been anticipating her and her associate.

The girl mentioned, given the vacation was booked and deliberate months in the past and he or she had taken the day off work, she and her boyfriend determined to ebook one other flight and go forward with the journey.

The one different accessible choice was a flight for a similar time however from London Gatwick Airport – three hours away from Bristol.

The brand new flight value $600 plus gasoline and parking – “and the lodge went to waste as a result of we didn’t even keep there”.

They arrived at Gatwick Airport at 2.30 am, and by the point the pair ultimately arrived in Greece they’d had “no sleep for 30 hours”.

“We couldn’t even comprehend we have been on a vacation or get excited as a result of we have been simply not even with it,” she mentioned.


Reply to @onthebeachholidays simply trying again additionally at their response like theres simply no empathy or something or exuse i dont even understand how this even occurs ! I get much more indignant every time i take a look at it!

♬ Fuck You – Lily Allen

“We spent the entire vacation making an attempt to make amends for sleep.”

The girl emailed On The Seaside concerning the difficulty and claimed she didn’t obtain a response till 5 weeks later.

“The one excuse they needed to give us was that there was an error and apparently they tried to provide us a refund however it didn’t undergo.”

She shared a screenshot breaking down all the additional bills concerned due to the problem, which included $180 for parking at Gatwick Airport and $72 in gasoline cash for a complete of 11 hours of driving.

Total, the journey value them virtually double the unique worth.

“All they have been prepared to provide again was $967 which was the distinction within the flight and the parking and the transfers,” she mentioned.

“It’s not a lot concerning the cash as they provided to provide us one thing again. It’s extra the very fact we really feel utterly cheated of this vacation and it [was] practically ruined.”

She mentioned holidays are supposed to be enjoyable and thrilling, however for her it was tarnished by her horrible expertise, including that she was anticipating extra of a sympathetic response from the corporate.

Travel agency email
The girl mentioned that the journey company’s response lacked in empathy.
TikTok / @parishilton49

“I do know individuals who have had nice experiences [with the company] however it’s from my expertise and what has occurred to me.”

She mentioned she understands errors occur, however the firm had 5 months to let her know.

“I don’t have the spare money, my associate did. I’d have needed to go house and there couldn’t be one other week I might have taken this vacation,” she mentioned.

“I need them to take accountability and duty. They mentioned it was an error and that’s not ok.”

Within the feedback part on her viral TikTok, the corporate wrote: “You’re proper, this appears like a horrible expertise and I can solely apologize!”

However the traveler hit again, saying: “An apology isn’t going to chop it.”

“We will probably be taking this quite a bit additional ’til we really feel we’ve been absolutely compensated and also you received’t do that once more to anybody ever.”

She additionally shared a screenshot of an e-mail she had obtained from the corporate apologizing over the matter.

It learn: “Thanks for contacting us about your latest vacation. Suggestions, whether or not good or dangerous, is extraordinarily essential to us.

“We additionally perceive that a whole lot of effort and time goes into the planning of your vacation, so naturally we wish the whole lot to run as easily as attainable for you. Consequently, I’m actually sorry to notice your issues in relation to On the Seaside’s service.

“I perceive that attributable to system error on arrival on the airport the airline had no reserving for you. We do apologize that this occurred and I’ve organized a refund of the flight prices which is the price of your unique flight plus the distinction on your new flight. We’re sorry to disappoint you however we’d not reimburse you for the lodge you selected at Bristol, nor the carparking at this location.”

Paris mentioned she discovered the response to be missing empathy, including: “I don’t even understand how this even occurs. I get much more indignant every time I take a look at it!”

She mentioned she nonetheless has not obtained the reimbursement and warned viewers to triple-check flights, lodging and transfers, in the event that they ebook with on-line brokers.

“I didn’t need somebody to undergo the identical factor. If this has reached as many individuals which have booked a vacation by means of these corporations all I can ask you to do is take it in your individual arms.

“Ring the airline, ensure that flight is there, ring the lodge be sure to nonetheless have a lodge.”

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